Question No 1
You need to detail a business process for streaming the customer editing process for account representatives. Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
A. Navigate to the All Customer form for the Accounts receivable module and select the appropriate customer account.
B. Navigate to the account representative’s workspace and select the appropriate customer account.
C. Select the form and then select Hide.
D. Hide Invoice account from the view.
Answer: AD
Question No 2
You need to determine why the sales associate is not able to see Munson’s in the search results. What is the cause of the issue?
A. The search criteria is searching for only names that are exactly ‘pickles’.
B. The search criteria is only able to search by the shortened search name of the customer.
C. The search criteria is searching for all customer names that start with ‘pickles’.
D. The search criteria is case sensitive.
Answer: C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records
Question No 3
You need to configure the system for account representatives. Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
A. Recreate the job alert as a change-based alert.
B. Enable change-based alerts.
C. Increase the batch job running frequency.
D. Specify the batch server for the alert notifications job.
Answer: AB
Question No 4
You need to connect the Excel instance to the Relecloud production instance. What should you do?
A. Set the server URL to Microsoft.Dynamics.Platform.Integration.Office.UrlViewerApplet.
B. Set the server URL to https://relecloud-prod.operations.dynamics.com.
C. Set the App Correlation ID to https://relecloud-prod.operations.dynamics.com.
D. Set the App Correlation ID to the App Id in the Dynamics 365 Office App Parameters.
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/officeintegration/useexceladd-in
Question No 5
A company plans to implement the case management feature of Dynamics 365 for Finance and Operations. You need to describe the scenarios in which you should use the case management tool. Which three scenarios should be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Since case activities can be assigned to different people, a case can use workflow.
B. Although the sales module already has return-order functionality, case management is still used for customer returns and claims.
C. Knowledge articles used by case management are associated with specific functional modules.
D. A human resources generalist can use the case management tool to track employee interactions, even though the department stores confidential information about employees.
E. A case can be used to track both external and internal issues.
Answer: CDE
References:
https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-andops/organizationadministration/%20cases
Question No 6
A company plans to create a global address book and additional address books for each line of business. You need to help add parties to the address books. What party types can you use for both the global address book and the additional address books?
NOTE: Each correct selection is worth one point.
A. Customer
B. Vendor
C. Person
D. Competitor
E. Organization
Answer: ABD
Question No 7
You are a Dynamics 365 for Finance and Operations system administrator. You use Lifecycle Services (LCS) for your deployment. The company currently has multiple methodologies assigned to various projects. One methodology is incorrectly assigned and must be changed. You need to change the methodology on an existing project. Which two options can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Change methodology
B. Project settings
C. Manage methodologies
D. Edit methodology
Answer: AC
Monday, 4 November 2019
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